Aviva Telephone Referral - Adviser

Are you passionate about making a difference in people’s lives? Maldon & District Citizens Advice is seeking an adviser to join our team.

About the Aviva Telephone Referral Service

Funded through a collaboration between Aviva and Citizens Advice, this vital service, delivered through a number of the local Citizens Advice offices in Essex provides tailored advice to clients. Our mission is to support people facing challenges related to welfare benefits, debt, housing, and income maximisation. With a target to assist 16,000 clients annually, this service plays a critical role in improving the lives of those in need across the UK.

The project also employs dedicated caseworkers to support clients with complex needs, ensuring holistic care and effective outcomes.

Why Join Us?

• Remote or hybrid working: Flexibility to work from anywhere in England with the option of hybrid working if preferred.

• Meaningful impact: Help clients navigate complex issues, by providing in information and advice.

• Supportive environment: Join a collaborative team committed to delivering high-quality services.

• Professional growth: Gain access to training opportunities to enhance your skills and knowledge.

Adviser Role

As an Adviser, you will provide initial advice and guidance to clients on welfare benefits, housing, debt, income maximisation and other issues. You will possess experience delivering advice or guidance in these areas and ideally have completed Citizens Advice training. You will have good communication and IT skills and have proven ability to research and document your work quickly and clearly.