Service Manager

Role Purpose: You will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

Reports to: Chief Executive

Direct reports: one senior supervisor; four supervisors

Person Specification:

• - Ability to lead and manage a team, taking decisions in the day to day running of a busy advice service.

• - Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice services.

• - Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing.

• - Proven experience of developing, planning, monitoring, and evaluating and reporting on the outputs and outcomes of services and projects.

• - Proven ability of monitoring and maintaining service delivery against agreed targets.

• - The ability to recruit, develop and motivate staff and volunteers.

• - Proven ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and people are empowered and motivated to do their best.

• - Proven ability to monitor and maintain casework systems and procedures.

• - Ability to manage service delivery against agreed targets, including quality and training.

• - Basic knowledge and understanding of safeguarding and other legal compliance.

The selection process:

Please visit our website for full job description and application form.