Advice Services Administrator & Receptionist

The Role

Advice Services Administrators/Receptionists support the day-to-day delivery of our services by ensuring the efficient running of Citizens Advice Wandsworth (CAW) advice services, including telephone and in-person reception and front of house services, working with volunteers and paid staff to ensure that reception works well.

You will be a core member of the reception team, working in a busy fast-paced environment. You will be responsible for greeting and booking in clients who have pre-arranged appointments and assisting members of the public to understand how to engage with our services and working with volunteers providing information, or signposting to other services where appropriate.

The role requires flexibility about specific responsibilities because our services evolve as funding is secured, renewed or changes. It also involves supporting managers with service development and contributing to our planning and wider initiatives like Research and Campaigns.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and helping to protect our communities from hardship, poverty and crisis.

We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.

Our commitment to EDI

We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people and particularly encourage applications from individuals whose backgrounds or experiences are under‑represented in our team.

How to apply

To apply for this role, please send your CV and a supporting statement to recruitment@cawandsworth.org before the closing date. Your supporting statement shouldn’t be longer than two pages of A4 and should demonstrate how you meet the person specification. Your supporting statement and CV should be Word files, not PDF or another format.

If you want to discuss the role before applying, please email recruitment@cawandsworth.org with your contact details and daytime availability.

Closing date:  5pm on Mon 20 April 2026. (We may close applications before this date if we find the right candidate.)

Interviews: TBC, Battersea Library, SW11 1JB