CEDA Energy Debt Specialist

Requirements

Person Specification:

1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and

experience of complex debt casework, covering priority and non-priority debt advice,

options, and insolvency solutions.

You will also need to have the Institute of Money Advisers Certificate in Money Advice

Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and

Guilds Level Energy Awareness would be desirable too.

 OR for a trainee - at least 6 months’ experience of delivering excellent customer service

in a regulated environment such as banking, insurance, or a contact centre.

2. Experience of achieving performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and

Pensions Service and Citizens Advice quality standards.

4. Effective oral and written communication skills.

5. Numerate to the level required by the tasks.

6. IT literate with the ability to use software packages including Microsoft Office products in

the provision of advice and preparation of formal written materials.

7. Ability and willingness to work as part of a team.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We

recognise and celebrate the positive value of diversity, promote equality and challenge

discrimination.

Responsibilities:

1. Provide advice and a limited casework service covering the full range of debt and money

management advice, including breathing space, debt relief orders, bankruptcy, and debt

management plans.

2. Maintaining standards of service delivery and ensuring that advice and

casework conforms to the Citizens Advice membership requirements, the Advice Quality

Standard, and the minimum individual file review score of the Money and

Pensions Service Advice Quality Framework.

3. Complying with systems for monitoring and reporting purposes.

4. Working collaboratively with colleagues to ensure that the service area meets key

performance indicators and targets.

5. Analyse and interpret complex information, communicating this effectively in writing

with particular emphasis on negotiation and representation.

Research and Campaigns

1. Keeping up to date and participating in current research trends and campaign issues by

providing information on a client’s circumstances,