Consumer advocacy: what we did in 2016/17

Report:  what we did in 2016/17 [ 0.6 mb]

This report sets out the work Citizens Advice carried out in the energy and postal markets in England and Wales in 2016/17, as well as our work advocating for consumers on issues spanning more than one market. The report is divided into three chapters, covering our work on energy, post, and cross-sector issues. Each chapter reports against the priorities set out in the work plan published at the start of 2016/17.