Access to Work scheme: Citizens Advice’s response to the National Audit Office’s investigation

Click here 159 KB to download a pdf version of the consultation response, and click here to download on editable Google doc version.

In 2024, we supported 531 people with issues relating to Access to Work. Although the overall number of people we see on this topic is not especially high, the cases we do support provide us with detailed insight. In this consultation response, we draw on the experiences of our clients and our network of local advisers to highlight the challenges people face with the Access to Work scheme.

By the end of this year, we will also publish a more detailed briefing that builds on the insights shared here. Once published, we will share this with the National Audit Office.