Citizens Advice Consumer Work Plan 2025/26

Citizens Advice Consumer Work Plan 2025/26 1.97 MB

This is our first consumer work plan published under a new government and in it we look to the future of consumer protection in a range of markets where we anticipate substantial changes in the next few years.

To achieve the ambitious changes that the government has set out in its manifesto and its missions, the voice of the consumer must be heard loud and clear. As the government drives economic growth, there is a need to understand how this can be achieved while also maintaining high standards and strong outcomes for consumers. This is a critical role which we can play as a statutory consumer advocate.