Consumer advocacy and advice at Citizens Advice: Annual report 2024/25

Consumer advocacy and advice at Citizens Advice: Annual report 2024/25 4.89 MB

The past year has been another challenging one for the people who come to us for help. Though we are past the peak of high inflation, the crises that sent bills soaring are still having an effect on our clients today. The beginning of 2024 saw the number of people we help with key cost of living issues reach record levels, and by the end of the year our clients’ average amount of debt grew by nearly £1,000 to more than £8,500.

We have been busy responding to this challenge. We have a unique contribution to make as both an advice and advocacy organisation. We address people’s problems, in the moment they come to our local offices or contact our Consumer Service, and also use our policy research to identify the root causes of their issues to influence policymakers to enact change.