We are Citizens Advice, we are the people’s champion

We help people find a way forward

For 85 years, we’ve been helping to shape a society where people face far fewer problems.

We give people the knowledge and confidence they need to find their way forward and we work to challenge the underlying causes of their problems.

We give advice to millions of people

We help millions of people every year with free, independent and expert advice across the broadest range of areas - from money and debt to benefits, housing, energy, work and so much more. 

Our network of independent charities offers confidential advice online, over the phone, and in person, for free. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

We also give advice on consumer rights on our consumer helpline and support witnesses in courts through the Witness Service.

In total, in 2024-25 we helped over 2.71 million people find a way forward with one-to-one advice. This included:

• 51.7 million visits to our website 

• 627,000 people helped face to face

• 1.7 million people using our phone service 

• 928,000 people helped by email or webchat 

• 80,000 witnesses supported through the Witness Service 

We provide support in approximately 1,900 locations across England and Wales with 19,600 volunteers and 10,000 staff.

We speak up for people

No one else sees so many people with so many different kinds of problems, and that gives us a unique and unmatched understanding of the issues that are affecting people in our society. And this insight is valued by businesses, other charities, and the government. We’re a voice for the people we help. With our evidence, we can advocate for changes to the government policies and industry practices that we know make life hard for people. 

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

We also look out for people as the statutory consumer watchdog for the energy and post industries. We show where things are going wrong and how to help make it better for people.

We make a difference

85% of people using our local services would recommend us to a friend.

Our service saves society money. In 2024 to 2025, the advice we delivered directly saved government and public services at least £783 million. For every £1 spent on the service, we benefit our clients by £13.48. We estimate our value to society at £5.3 billion.

You can read more about the impact of the Citizens Advice service in our full 2024-25 impact report.

Watch our video to find out more about who we are, what we do and how we help people.