Contact us
There are lots of ways to contact us if you can’t find the advice you need on this website.
If you’re applying for Universal Credit
If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process - from making an application to getting your first payment. Get help applying for Universal Credit.
If you already get Universal Credit, stay on this page to find your nearest Citizens Advice or talk to us online or by phone.
If you have a problem with something you’ve bought or a service you've received
You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post.
The consumer service can advise you and pass complaints to Trading Standards.
Find your nearest Citizens Advice
Enter your postcode or town to get contact details for your nearest Citizens Advice in England and Wales.
Most local Citizens Advice can only help you if you live or work in their area.
Talk to us online
Chat lets you talk to a trained adviser online. You can:
talk to us about any other kind of problem - we can usually help between 9am and 5pm, Monday to Friday
Call our national phone line
You can contact an adviser through our national phone service:
Advicelink (Wales): 0800 702 2020
Adviceline (England): 0800 144 8848
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 702 2020
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Advicelink is available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.
We’ll answer as soon as we can - at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later. If we can’t answer your call within an hour, the call will be disconnected.
Calls to Advicelink are free from mobiles and landlines. You can find out more about our call charges.
Give feedback or make a complaint
You can give feedback or make a complaint about our advice or how you’ve been treated when you contacted us or visited your local Citizens Advice.
Check our privacy policy
Find out how we store and use your personal information when you contact us.
Check our behaviour policy
Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.