Skip to navigation Skip to content Skip to footer

Bailiff regulation must now be introduced as a "matter of urgency", says Citizens Advice

11 April 2019

Citizens Advice has responded to today’s findings from the Justice Committee’s inquiry into bailiffs and the enforcement of debt.

Partnering with 10 other advice organisations as part of Taking Control on bailiff reform, the charity is calling for the Ministry of Justice to introduce independent bailiff regulation to enforce adequate standards in the bailiff industry.

Gillian Guy, Chief Executive of Citizens Advice, said:

“It’s excellent to see MPs from across all parties call for a regulator to crack down on the bailiff industry. They’ve also rightly called for a complaints process to be established so problems are dealt with independently of the bailiff industry and outside the court system.

“Bailiffs regularly break the rules, as our evidence has proved. In the past year we’ve seen a 16% increase in bailiff-related issues. All eyes will now be on the Ministry of Justice, which must introduce these reforms as a matter of urgency.”

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  6. To get advice online or find your local Citizens Advice, visit
  7. For consumer advice, call the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 to talk in Welsh.
  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.