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Government "must make changes" to Universal Credit, Citizens Advice says

16 October 2018

Responding to news that the government is set to pause the rollout of Universal Credit, Gillian Guy, Chief Executive of Citizens Advice, said:

“Today's news suggests the government recognises Universal Credit has serious problems that must be fixed before tens of thousands more people are moved onto the new benefit.

“If implemented, the measures set out in the leaked document could reduce the risk of greater hardship as a result of moving onto the benefit.

“But Universal Credit is a complex system, and these measures alone will not solve all of the problems. The government must make changes to ensure no one is left without enough to get by.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.