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Smart meter rollout deadline remains “unfeasible”, says Citizens Advice

30 May 2019

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.

Gillian Guy, Chief Executive of Citizens Advice, said:

“Today’s figures show yet again that the target for everyone to have a smart meter by the end of 2020 is unfeasible.

“The government’s last cost-benefit analysis anticipated that 15 million meters would need to be installed this year. In order to hit that target, suppliers will need to install meters around three times faster than they did in Q1.

“The rollout deadline should be extended to 2023 and the government should publish up-to-date information on the costs and benefits of the programme.

“Smart meters are critical to modernising our energy infrastructure and we’re all paying for the rollout through our bills. A rush to install meters to hit the 2020 deadline risks giving customers a poor experience and undermining people’s faith in this important technology.”

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  6. To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
  7. For consumer advice, call the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 to talk in Welsh.
  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.