The failure of Utility Point and People’s Energy leaves more than half a million customers facing uncertainty, says Citizens Advice
Citizens Advice in its role as the official watchdog for energy consumers has responded to Ofgem’s announcement about the failure of two suppliers.
Gillian Cooper, Head of Energy Policy for Citizens Advice, said:
“The failure of Utility Point and People’s Energy leaves more than half a million customers facing uncertainty. With the energy price hike and cut to Universal Credit due in the next fortnight, this comes at a hugely unsettling time for many.
“With more customers affected at one time than ever before, Ofgem must provide support and protection - especially for those worried about their finances.
“If you’re a customer of a failed supplier, Ofgem will move you onto a different one. This can take a few weeks, but your gas and electricity supply will continue in the meantime. Your new supplier will contact you and it’s good to be prepared beforehand. Take a note of meter readings, keep old energy bills and make a note of your account balance. Wait until your new supplier is appointed before cancelling any direct debits. This should all make the transition easier.”
Notes to editors
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