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Our executive directors

The Citizens Advice executive committee is led by our Chief Executive Clare Moriarty.

Dame Clare Moriarty

Chief Executive

Clare Moriarty in greyClare became Chief Executive of Citizens Advice in April 2021 and leads our executive leadership team, working closely with the trustee board to deliver our charitable objectives. 

Clare was Permanent Secretary of Defra from 2015 to 2019, and of the Department for Exiting the EU until its closure in early 2020. Before that she worked in the Department of Health and the NHS, as well as in senior roles in the Ministry of Justice and the Department for Transport. After leaving the Civil Service, Clare pursued a number of projects related to her interests in public policy, organisational change and leadership, working with a range of organisations including Transport for London and the Bank of England. She chairs the Health Foundation Covid-19 impact inquiry and is a member of numerous advisory and governance boards. Clare was made a Dame Commander of the Order of the Bath in the 2020 Birthday Honours.

Andrew Seager

Executive Director of Commercial

Andrew Seager photo Oct 2020

As our Executive Director of Commercial, Andrew leads our division that covers a range of areas including business development, business planning, governance, and finance.

Andrew joined the service as a volunteer in 1997 and since then has had a number of roles, both locally and nationally.

James Plunkett

Executive Director of Advice and Advocacy

James Plunkett photo Oct 2020

As Executive Director of Advice and Advocacy, James oversees our technology, data and customer journey teams, applying user-centred design and digital technology to improve the experience we give our clients. James also leads our policy and advocacy work, including external affairs, policy research, and our statutory role as consumer champion in the energy and postal markets.

James joined Citizens Advice in October 2014. He was formerly Director of Policy at the Resolution Foundation, where he established and led influential studies into living standards and the minimum wage. James worked previously at 10 Downing Street and the Cabinet Office and has been a strategy consultant in the private sector and a Kennedy Memorial Scholar at Harvard.

Michele Shambrook

Executive Director of Operations

Michele Shambrook photo Oct 2020

As our Executive Director of Operations, Michele leads teams responsible for supporting and managing the delivery of services to clients across England and Wales, ensuring that our clients receive the help they need when they need it. As part of her role, Michele oversees the delivery of the Citizens Advice Witness Service.

Michele joined Citizens Advice in 2012 from the civil service where she led the Office of Fair Trading’s Consumer Direct service, now our Citizens Advice consumer service. Before that she worked for Kent County Council and Essex County Council, developing and leading multi-channel advice services.

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Kirsty Holt

Senior People Leadership

Kirsty Holt is providing senior leadership support to Citizens Advice's people team and to the executive team. She is also leading a number of key programmes and projects which are helping to transform our people and learning functions as part of our Future of Advice strategy.

More about working with us.