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Citizens Advice County Durham (Durham City)


54 North Road


County Durham


How to get support

Call us


Visit our website

Getting in touch by phone

Phone times
Day Time
Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm

Visiting us in person

Normal opening Times: Tuesday & Friday 10am - 1pm.

Check if you need to book an appointment

You can drop in to our office to speak to someone.

If you would like to pre-book an appointment, contact us to see if this is an option.

Office times
Day Time
Tuesday 10am to 1pm
Friday 10am to 1pm


  • External handrails
  • Wheelchair accessible

More information about our service

For General Adviceline queries please contact: 0808 2787821 available Monday to Friday, 10:00 - 16:00

For telephone advice and assistance relating to Universal Credit New Claims please contact the National Help to Claim phoneline available Monday to Friday 08:00 - 18:00 on freephone 0800 144 8 444.

For Debt advice via telephone please contact 0800 240 4420 available Monday to Friday 09:00 - 17:00

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.