Training & Volunteer Coordinator

Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. In our 85 year history, we are the busiest we have ever been and people need our help.

Citizens Advice Hammersmith and Fulham (CAHF) operates within a nationally recognised network, delivering a multi-channel service including face-to-face, telephone, and digital channels. CAHF is an award-winning, modern charity and a local Citizens Advice that provides free, independent, confidential, and impartial advice and information through multi-channel services. A team of paid staff and over 80 volunteers deliver generalist and specialist advice, campaigning, community projects and library services.

About the role

The Training & Volunteer Coordinator manages the administrative functions of volunteer recruitment, retention, and training, ensuring volunteers have a positive experience.

Key duties involve leading recruitment (including publicity, processing applications, interviews, and IT on-boarding) and maintaining accurate volunteer records for regular reporting to the Training & Development Manager and Senior Management Team. The role also assists the Training & Development Manager in monitoring the training and progression of all staff and volunteers via their learning and development plans.

What we can offer you:

We value our people and can offer a supportive culture within a high performing and award winning organisation. We are committed to being an inclusive employer and workplace to represent the diverse communities we serve. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including:

Pension scheme

Healthy work/life balance

Generous holiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service, pro-rata part-time

Access to 24/7 online well being support

Learning, development and personal growth opportunities

Closing Date: 08.00am Tuesday 21st April 2026

Test & Interview Date: Week beginning 27th April 2026

We reserve the right to close the applications earlier if suitable candidates are found, so we encourage early applications.