Branch Administrator

Salary: £11,788.00 per annum, £23,576.00 (full time equivalent)

Hours: 18.5 per week

Base location: Leicester City Branch (Hybrid*)

Contract: temporary (maternity cover) for up to 12 months

*Your primary residence must be in England or Wales. For contractual purposes, "home" is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager. This role is primarily home based, however, some travel may be required for meetings and team activity. You will be informed in advance regarding any travel requirements. This includes but is not limited to meetings held quarterly or once in six months without any specific time set. Please be advised that we’re not considering fully remote posts for this role.

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

About the role:

Are you an efficient organiser with a talent for IT, an eye for detail and a friendly phone manner that puts people at ease? If this sounds like you, then perhaps you could be the new lynchpin of our team! This is much more than your average admin role – with a chance to learn a whole host of new skills that will open doors across our entire service.

You’ll work hand-in-hand with our City Supervisors to keep our service running like clockwork. You’ll be the go-to person for both staff and volunteers, ensuring everyone has the administrative support they need. You’ll be based at our Leicester branch with flexibility to work from home* regularly if that suits you.

What we need you to do:

-Respond to enquiries, schedule client appointments, and refer clients to other services as needed.

-Handle incoming and outgoing mail, maintain accurate client data records on our case management system, and ensure all tasks are completed promptly.

-Assist our team with administrative tasks, help prepare statistics -and reports, take minutes at meetings, and produce documents.

Manage diaries, order supplies, and contribute to keeping our resources up-to-date.

What you’ll bring:

-You’re comfortable with IT and quick to learn new systems. Experience with Google Workspace would be a plus.

-You build relationships easily and communicate effectively, whether in person, over the phone, or through email.

-You can juggle multiple tasks and adapt to changing priorities.

-You’re enthusiastic, proactive and always ready to lend a hand.

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Closing date for applications: midnight, 26/05/2025

Planned date(s) for interviews: 12/06/2025, remotely

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.