Debt Caseworker
Apply before 11.59pm on 9 November 2025.
Job summary
- Salary
- £35,228
- Location
- Waltham Forest
- Workplace
- Hybrid working
- Contract
- Fixed term contract, until 31 March 2026
- Hours per week
- 37.5
How to apply
About the role
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Debt Advice Caseworker. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced debt advice caseworker who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. They will provide over-indebted Londoners with free, face-to-face/telephone advice that is accurate, effective and tailored to individuals’ circumstances.
Applications will be reviewed as they are received, and the advert may be closed early.
To request a job pack please email - fetsum@citizensadvicewalthamforest.org.uk