Outreach Advice Service Manager

Chapeltown Citizens Advice

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches. We are a busy, client focused and dynamic service with a track record of delivering high quality Advice.

We are recruiting an outreach advice service manager. Working closely with the CEO and Advice Service Manager the Outreach Advice Service Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line managing project staff, ensuring targets and quality KPI’s are met and being accountable for project reporting requirements. You will develop relationships with the relevant stakeholders and will work with the Management Service to ensure continuation funding where appropriate. You will ensure new projects are implemented smoothly and that project staff are appropriately supported and developed. We are looking for a proactive, organised, and motivated individual to support the delivery and success of new and existing projects.

You will:

● Have experience of supervising or managing staff

● Be a problem solver

● Be able to multi-task

● Be a team player

● Be digitally savvy

● Be able to prioritise tasks and assist with multiple projects

● Have excellent communication skills

● Be willing to work flexibly

Job title: Outreach Advice Service Manager

Location: Chapeltown, Leeds

Salary: £32,766 per annum

Hours per week: 36.25

Type of contract: Permanent

Closing date for applications: 4pm 14th October 2026

Please follow the link below to download the application pack:

https://drive.google.com/drive/folders/1GlARleXYV6wLY24YTE56bq4qJduTJCgg?usp=sharing

To submit the complete Diversity monitoring and Job Application forms, and for any further questions, email: recruitment@chapeltowncab.org.uk

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