Quality Coach
Apply before 11.59pm on 18 May 2025.
Job summary
- Salary
- 26,141
- Location
- Sandwell & Walsall
- Workplace
- Office based
- Contract
- Fixed term contract, until 31 March 2026
- Hours per week
- 37
How to apply
You can check for more information and how to apply.
About the role
We are seeking dedicated and detail oriented individuals to join our team, playing a crucial role in upholding and enhancing the quality of our advice services. In this pivotal position, you’ll help ensure that high standards are consistently met across the organisation.
Your responsibilities will include monitoring case records and calls (for both staff and volunteers), conducting audits, and supporting continuous service improvement. A key part of your role will be reviewing and standardising CASW case notes, offering clear and constructive feedback to advisers to foster growth and learning.
Your work will be essential in safeguarding our service’s reputation, promoting best practices, and driving excellence ensuring the very best outcomes for the people we support.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.