Advice Session Supervisor

Hybrid – 3 days in the office and 2 days working from home

We provide free, confidential, and independent advice to help local people overcome their problems. We are a voice for our clients on the issues that matter to them.

To act as supervisor of advice sessions. To help and support volunteer and paid advisers. To monitor the quality of advice and the written output of advisers.

Join our Generalist Advice Team, providing face to face, email and phone advice on a range of issues (e.g benefits, debt, relationships, employment and immigration) to clients in Cambridge City and South Cambridgeshire.

Experience of giving advice in these areas and of advocating for clients is essential. Prior supervision of staff or volunteers is desirable, as is knowledge of assessing advice quality.

Efficiency, excellent oral and written skills and a commitment to Citizens Advice aims and principles are key to this role, which in return will be stimulating, sociable and meaningful for the successful applicant.

Benefits

7% pension contribution.

Holiday: 24 days pa plus Bank Holidays.

Christmas closure: Up to 4 additional paid days during the festive period.

Long service: increase by one day for each year of service during your first five years.

Death in Service insurance, EAP Scheme and Cycle Scheme

Variety of learning and development options.

Family Flexible policies including job sharing.