Social Welfare Advisor (Trainee considered)

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and energy debt. Our teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options.

We have vacancies in the following teams;

· Welfare Benefits (1 part time 21hrs per week)

· Consumer Energy Debt Advice (3 full time)

Our advisers in these teams provide advice to a high volume of clients on the telephone (with scope for webchat). There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team of social welfare law advisers.

This is a fantastic opportunity for personal and professional development, where you will be fully trained and supported in this role, through national ‘classroom’ based training, on the job shadowing and internal training, and other development opportunities. While some knowledge and experience in advice is desirable, it is not essential due to the training provided.