Debt Advice Caseworker (Trainee)

Citizens Advice Luton is a well-respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We are looking to recruit a Debt Advice Caseworker to train up to deliver our specialist debt advice service. Once trained, the role involves assessing clients and giving advice through various channels including telephone, face to face and email, then working with clients to provide advice and options on how to deal with their debts, liaising with creditors, signposting and assisting with next steps as necessary.

Salary: £23,000 – £25,000 Per Annum (depending on experience)

Hours: 37 per week

Contract Type: Fixed Term until 31 March 2026 (extension subject to funding)

OUR VALUES: Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

More information & how to apply

Please follow the links below for more details about the job as well as an application form and guidance.

Closing date for applications: Tuesday 10th June 2025

Interviews will be held week commencing: Monday 16th June 2025