Oxfordshire Advice Partnership Triage Adviser

Oxfordshire Advice Partnership is made up of Age UK Oxfordshire, Citizens Advice Oxfordshire, Oxfordshire Welfare Rights, Agnes Smith Advice Centre, Barton Advice Centre, and Rosehill and Donnington Advice Centre. The service is jointly funded by Oxfordshire County Council Adult Social Care and Child, Education and Families, and Public Health. It is focussed on meeting the needs of people living in Oxfordshire who are made more vulnerable by illness or disability, such as

older people

adults with learning disabilities

adults with mental health problems

adults with physical and sensory impairments

adult and young carers

young people aged 16+ with learning difficulties and or physical disabilities

families with young children (particularly those with disabled children)

The overall aim of the service is to support people to live their lives as independently, successfully and safely as possible within the community by maximising income, helping to make the best use of the money available to them and managing debt, which will improve people's choice and control and enhance wellbeing.

Role Purpose

As part of a team of Telephone Advisers and a wider team of Advisers and Caseworkers you will be the first point of contact on the designated telephone advice line and email service for clients. You will complete an initial triage to ascertain eligibility for the service and where appropriate give limited advice on benefits, debt and other financial and welfare matters. Callers who may be able to obtain assistance from another, more appropriate agency or service will be signposted on to other sources of help. Clients will be referred to the locality based Advisers where a face to face appointment or home visit is appropriate, or to the Caseworkers for more complex advice and support.

Referrals will be made via the Oxfordshire Advice Navigator website, which will provide signposting resources to trusted websites and services. Where the client seeks a service, they will complete the online form which will populate a common task list. Callers to the helpline will be asked to leave a voicemail which will also be added to the tasklist for call backs.

For details of the person Specification and how to apply please visit our website

https://www.caox.org.uk/jobs

Completed applications must be received by Monday 6 October 2025 at Midday