Citizens Advice responds to heat networks regulation

Responding to the government's announcement on heat networks regulation, Gillian Cooper, Director of Energy at Citizens Advice, said:

“New protections for people who rely on heat networks are a pivotal moment. For too long, people on heat networks have faced gaps in support and fewer safeguards than households using gas or electricity.

“But these changes will start to make a real difference, giving people more accurate billing, better debt support and clearer communication from their provider.

“As the official advocate for heat network consumers in England and Wales, Citizens Advice is dedicated to providing tailored support through our specialist advice service. Our priority is clear: heat network consumers must get the same outcomes as other energy consumers, and our advice and representation will work to turn that tide.”

-ends-