Our work

Policy Research

Citizens Advice consumer work

• Our consumer service
• Consumer education
• Consumer empowerment partnerships
• Consumer policy areas
• Consumer supplier performance
• The Consumer Rights Act 2015
• Get help with an energy problem

Our campaigns

• Energy Savers Week 2025: Stay warm, spend less
• Speak, Seek, Save.
• Scams Awareness Campaign
• Scams Awareness Campaign resources
• Scams Awareness Campaign partner hub
• Advice on scams
• National Consumer Campaign
• National Consumer Campaign resources
• Consumer advice

Advice trends

• Advice Trends on Tableau
• Consumer Advice Trends on Tableau

Our prevention work

• Action on Gambling Harm
• Our consumer education work
• Consumer education resources
• Financial Skills for Life
• Financial capability forums
• About Financial Skills for Life
• Financial Skills for life - what we do
• Impact of our Financial Skills for life work
• About the financial capability forums
• What members say about the financial capability forums
• Financial Skills for Life - overview
• Digital Money Coaches

Advice partnerships

• About our advice partnerships
• Pension Wise
• Prisons and probation services
• Cold Homes Toolkit
• Advicelink Cymru
• Macmillan Cancer Support