31 May 2023
Commissioned by Citizens Advice and researched by the National Association of Link Workers, this report looks at the scale and nature of social prescribing referrals on its stakeholders and what the data tells us about referral and demand for social welfare law advice.
11 September 2018
This brief presents a feedback summary following two engagement events, with our clients with mental health problems, about their experience of mental health care coordination.
17 November 2021
The Government is setting out a ‘levelling up’ agenda across many parts of the country. This report collaboratively explores how the VCSE sector can positively influence the agenda around employment.
05 July 2018
This report highlights mental health practitioners’ experience of dealing with people’s practical problems, and what this means for people’s experience of care.
17 October 2017
Analysis of the advice needs of our clients with mental health problems, and how integrated practical support in mental healthcare settings can help.
30 June 2017
Our briefing on how integrating advice into the mental health care package can result in better use of local government resources and better support for people with mental health problems.
01 December 2016
The care home market is letting down older people and their families
11 October 2016
Patients are paying to fix damage caused to their teeth by dentists despite rules which say dentists should pick up the costs if they are at fault.
26 February 2016
Better collection and analysis of complaints data from a range of formal and informal sources could inform key public service improvements.
08 February 2016
Exploring consumer protections within the care home market
25 August 2015
This short briefing explores patient access to online GP services through an analysis of the GP Patient Survey
03 June 2015
Can a simpler, clearer GP registration process reduce demand on health services - and improve the patient experience?
19 May 2015
Citizens Advice research showing the level and impact of patients' 'non-health' demand on GP services.
27 February 2015
Briefing on how investment in free, impartial advice can improve people’s health and save health services’ money.
22 December 2014
Exploration of the experience of younger adults (18-34 years) as consumers of general practice medical (GP) services.
21 December 2006
Citizens Advice evidence on the provision of milk tokens.
02 March 2006
Citizens Advice evidence on medical assessments for incapacity and disability benefits.
01 April 2001
A fundamental contradiction at the heart of the National Health Service is the existence of charges for essential items such as prescriptions, dental and optical treatment.
