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Volunteer with our Witness Service

This advice applies to Wales

We’re looking for volunteers who have a friendly, mature and empathetic manner towards others. You need to have good listening and verbal communication skills. We’re also looking for people who are non-judgemental and impartial in supporting all people, and who have the confidence to support vulnerable people and people with specific needs.

Malcolm's story

Malcolm is a Witness Service court volunteer. Here he talks about what he does and why he does it.

Want to join our team?

We have opportunities in England and Wales. You’ll get full training, support and accreditation - and a warm welcome.

You can apply if you’re 18 years old or over. You’ll also need to commit to:

  • at least 18 months (if you’re studying we can talk about what happens during the holidays)
  • undertaking our online training
  • undergo an enhanced DBS clearance
  • A willingness to use IT - email, online training, and potentially tablets and entering information on online forms. You will need internet access, as the majority of our training is online. You will also need an email account, as this will be used to register you with our IT systems, and our main communication tool. If you do not currently have an email account we can help you to set one up.

Covid safety

We have a duty to ensure a safe working environment for our volunteers, and the current COVID-19 situation is no exception to this. We've taken all necessary steps to keep volunteers safe, carrying out risk assessments, providing masks and hand sanitisers, and changing working practices to maintain social distancing. In addition, HM Courts and Tribunal Services have a similar duty over the safety of the buildings we operate in, and take local measures to enable trials to go ahead in line with government social distancing advice.

Frequently asked questions and additional information

Our role profiles below give an overview of our roles, but if you'd like to know more about volunteering our frequently asked questions might be helpful.

We have also put together some additional information Google Doc about volunteering with us - we hope it will help you decide whether you feel our roles are right for you.

About our roles

Court-based volunteer

As a court based volunteer, you’ll support witnesses and their friends and family when they come to court. You’ll give them practical information about the process, as well as emotional support to help witnesses feel more confident when giving evidence.

You’ll be needed during normal court hours (9am to 5pm). Take a look at the full court-based volunteer role profile Google Doc  to find out more.

Or we have a Welsh language version of the Court-based volunteer role profile here Google Doc .  

Outreach volunteer

As an outreach volunteer, you’ll support witnesses who feel vulnerable or intimidated by meeting them in a safe place like their home, a school or community centre.

You’ll need to be flexible with your availability - outreach visits can take place in the evenings until 6.30pm. Take a look at the outreach volunteer role profile Google Drive  to find out more or read our blog to about what it’s like to be an outreach volunteer.

We also have a Welsh language version of the outreach volunteer role profile here.  Google Doc

How to Apply

Please be aware that some areas may have a hold on recruiting due to the COVID-19 pandemic. The spreadsheet below will let you know where our applications are open.

Firstly, you can check to see if we are currently recruiting in your area.

Find out where our current opportunities are Google Sheet

We use an online application form. This will ask you some questions about yourself, and then about any skills, qualities or experience you have that are relevant to the role. Do think carefully about these answers. Try to give examples where relevant - we generally need more than one line responses. The more information you give us, the more we can get a picture of whether you will be right for the role.

We sometimes receive applications that we have to reject, as the applicant hasn't give us enough, or the right information to know whether they would be a good fit for the role. We don't want to miss out on people who could be great volunteers for us, so we have created some guidance on filling out our form Google Doc .

Apply now

Or you can complete the application form in Welsh.
Google form

Applicants who aren't UK citizens: please note that you are only allowed to volunteer if your immigration status permits it. Many will, but please do check that you are entitled to volunteer, to avoid breaching the terms of your status. You can find further information about different visa rules on this government webpage. Irish citizens, EU/EEA citizens with settled or pre-settled status, and refugees and asylum seekers are fully entitled to volunteer.

Your information

The information you give us on the application form is used to help us decide whether you will be right for our role. It will be seen by our Volunteer Development Team Leaders and shared at a local level with the appropriate staff members who will lead the recruitment process. We also ask separately for information that will help us monitor the diversity of our applicants. This anonymous and will not be seen by the Team Leaders.

Why volunteer with us?

“Bringing out the best in yourself by helping someone through what may be the most difficult day in their life: the reward is greater than any payment.” 
Peter - Caernarfon

"Volunteering for the Witness Service came at a time when my life had reached an all-time low. I received amazing support and encouragement from my manager as well as other volunteers, and have made some friends along the way. My confidence has grown and I love meeting new people every time I go to work and knowing I'm helping someone through an ordeal." 
Anne - Bournemouth Crown Court

"I would recommend volunteering within the Witness Service for anyone interested in the Criminal Justice System and looking to familiarise themselves with the court proceedings. This role provides a new challenge each day which can be very rewarding and allow you to expand on and learn new skills in a professional environment."
Jack - Worcester Crown Court

If you still have questions about volunteering see our frequently asked questions page or please contact 

Or find out more about the Citizens Advice Witness Service.

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