You might have been contacted by your benefit office because you've been paid too much.
An overpayment can happen for many reasons, for example because:
- the benefit office made a mistake
- you didn’t know you had to tell the benefit office about a change of circumstances that meant you were entitled to less benefit or should stop getting a benefit
If you've received an overpayment of benefit it doesn't always mean that you'll be suspected or be guilty of benefit fraud if you were unaware of what you were doing. However, the benefit office might take action to recover the overpayment.
Coronavirus – if you’re paying back a benefit overpayment
You don’t have to make any repayments until at least 1 July 2020 – this includes payments to debt collection companies.
If money is normally taken off your benefits or earnings to repay an overpayment, this will stop – you don’t have to do anything.
If you normally repay the overpayment yourself, you can stop making payments. If you pay by direct debit, you can ask your bank to cancel it.
Civil penalties for causing an overpayment
In some cases, you might have to pay a civil penalty if you do something which causes an overpayment. This can happen if, for example, you give wrong information or you keep quiet about something which means you get more money than you're supposed to. You can appeal against a decision to impose a civil penalty.
Benefit fraud and overpayments
If you're found guilty of committing benefit fraud it's likely that you've also been overpaid a benefit. The benefit office might take action to recover the overpayment in addition to prosecuting you for fraud.
What to do if you have been told you have been overpaid benefit
The benefit office should write to you to give reasons why you've been overpaid a benefit. If you don’t get full written reasons you should ask for them.
You can also contact the benefit office and ask them to explain their decision and to tell them any information that you think will show you haven’t been overpaid a benefit. This might sort out the problem.
If it doesn’t, you can dispute the overpayment if you don’t agree with it. You should only do this if you can show evidence to prove why you think you haven’t been overpaid a benefit.
If you’ve been told you've been overpaid a benefit and you're not sure whether this is correct, you should contact your nearest Citizens Advice.
If you've also been accused of benefit fraud, the adviser can give you advice about what to do.
Housing benefit and Council Tax Reduction
If you want to dispute a Housing Benefit or Council Tax Reduction overpayment, you'll need to contact your local authority. You can find out who your local authority is on GOV.UK.
Working Tax Credit, Child Tax Credit and Child Benefit
To dispute an overpayment of tax credits or Child Benefit, contact HM Revenue and Customs (HMRC) on GOV.UK.