If you can't keep to your claimant commitment

Tell your local Jobcentre quickly if you can’t keep to your claimant commitment. If you don’t, your Jobseekers Allowance (JSA) might be reduced or stopped - this is called a sanction.

You’ll need to do this even for temporary problems like being ill or delays on public transport.

If you also get Universal Credit

You'll need to contact Universal Credit to try to get your claimant commitment changed. Check how to get your claimant commitment changed.

Keep evidence if you can - it might be useful later if you need to prove what happened. For example, keep an email from the school if you were called to an urgent meeting about your child.

If you can’t go to an interview or training, contact the person you were supposed to meet. Explain you can’t go and say why.

If you can’t afford to travel to an interview or training, check if you can get help with your travel costs.

When you can change your claimant commitment

You can ask to change any part of your claimant commitment, but you’ll need your work coach to agree to it. This is the person you meet with at your Jobcentre appointments.

You can ask for changes because the agreement wasn’t realistic from the start or because of a change in your situation. For example:

• you didn’t understand what your claimant commitment included when you agreed it and it’s hard for you to keep to

• there aren’t many vacancies in your area so you want to apply for fewer jobs

• your health has got worse so you can’t do as many types of work

• you’re spending longer caring for someone so need to change the times you can work

How to change your claimant commitment

Ask as soon as possible, because you’ll need to keep to your current claimant commitment until your work coach has agreed to change it.

Talk to your work coach next time you meet with them, unless you've been told to request changes through an online account. If you can't wait until the next time you meet with them, call your local Jobcentre to ask for an appointment.

It's a good idea to put your request in writing as well as discussing it, so write a letter to your work coach and take it with you. Make a copy of the letter for your records.

The letter should say:

• why you can’t meet your claimant commitment

• what you’d like it to be changed to

• how long the change will last

Take some proof, for example a letter from your doctor to show your health has got worse and you can’t look for work for as long as before.

Your work coach is more likely to agree if you say how changing your claimant commitment will make it easier to get a job. For example, if you have depression you could explain that reducing the hours you look for work will help your concentration - so you’ll be able to write better applications.

If your work coach agrees with the change, they’ll update the claimant commitment and you’ll both agree it while you’re together.

Report changes to the Department for Work and Pensions (DWP)

If your situation’s changed, you might also need to report this in writing to the DWP because it could affect the amount of JSA you get. You have to do this separately from asking your work coach about changing your claimant commitment. 

You can check if you need to report a change.

If your work coach doesn't agree to change your claimant commitment

You can ask for someone else to look at your request, but you’ll need to keep to your current claimant commitment until they decide. If they also don't agree to change your claimant commitment, you can complain to the Jobcentre.

You can complain to the Jobcentre by writing to your work coach saying what you asked for and that you disagree with it being rejected. Explain your reasons again and include any evidence you have - think about whether there’s any new evidence that you’ve got since you first talked to your work coach. Take the letter when you meet with your work coach, or you can email it.