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Challenging a PIP decision - mandatory reconsideration

This advice applies to Wales

If you disagree with the decision that’s been made about your PIP claim, you can challenge it. You should challenge it within 1 month of the decision.

You can challenge the Department for Work and Pensions (DWP) decision about PIP if:

  • you didn’t get it
  • you got a lower rate than you expected
  • you think your award isn’t long enough

If you want to challenge the decision because your condition has got worse you’ll need to follow a different procedure, so you should get advice from your local Citizens Advice in England and Wales or Scotland.

The latest government statistics show that more than half of PIP decisions are changed after mandatory reconsideration or an appeal to a tribunal, so do challenge the decision if you think it’s wrong. It won’t cost you anything to appeal.

Apply for mandatory reconsideration

The best way to apply for a reconsideration is to write a letter to the DWP explaining why you disagree with the decision. You need to make sure that the DWP receives the letter within 1 month of the decision. The decision date is on your letter - it isn’t the date you received it.

Your decision letter will say that you can call the DWP to ask for a reconsideration. You can do this, but it is best to have everything in writing. If you’d prefer to call, make sure you follow up the call with a letter.

What you need to say

You need to give specific reasons why you disagree with the decision. Use your decision letter, statement of reasons and medical assessment report to make a note of each of the statements you disagree with and why. Give facts, examples and medical evidence (if available) to support what you’re saying.

Example based on problems preparing food

The report from my medical assessment states I don’t need any aids or help to prepare my meals. This is untrue. I can’t cook any food from scratch - I can only heat up food in a microwave and I need to use a stool in my kitchen.

Example based on mobility problems

I don’t think you have adequately assessed the extent of my mobility problems. You say I can walk 50 metres unaided. In reality, doing this causes me significant pain and would mean I can’t walk for the rest of the day. I have enclosed a letter from my physiotherapist which explains this in more detail.

Worth knowing

You can look at the points system the DWP uses to assess PIP claims to see where you think you should have got more points.

It's important to make sure you've got the right evidence. You can use our guide to how the DWP makes a decision to help you.

The DWP can look at your whole award again if you seek a mandatory reconsideration. You should consider whether you risk losing your current award - for example, if you've got evidence to support a daily living component but might lose your mobility award because you can now move about better.

If you need some help with your appeal, contact your local Citizens Advice in England and Wales or in Scotland. Try to get in touch straight away - you might have to wait for an appointment and you only have a month to send your letter in.

If you’ve missed the deadline

If you’ve missed the 1 month deadline, you can still apply for a reconsideration, as long as it’s within 13 months of the decision. You’ll need to give a good reason for being late, like a bereavement or being in hospital.

The DWP doesn’t have to consider a late application, so try to send your letter as soon as you can. Explain in the letter why your application is late, as well as why you disagree with their decision.

Getting your mandatory reconsideration result

The DWP doesn’t have to make the decision within a specific timescale and sometimes it can take several months to get your decision letter - this letter is called a ‘mandatory reconsideration notice’. You’ll be sent 2 copies - you’ll need to send 1 off if you need to go to the next stage of appeal.

If the DWP changes their decision, you’ll start getting your PIP payment straight away. Your payment for PIP will start from the date of the original decision. If you’re challenging the rate you’ve been put on and the DWP changes the decision, they'll pay you the difference for the time it takes them to make the decision.

Don’t be put off if they don’t change the decision, not many decisions are overturned at this stage. More decisions are changed after the second stage of the challenge - if your mandatory reconsideration is turned down you can appeal to a tribunal.

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