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Discrimination in services provided by a public authority

These pages explain what discrimination means when a public authority, like the police or a local authority, provides services or carries out public functions. Find out how to identify unlawful discrimination by a public authority and what you can do about it

Discrimination in services and public functions - overview

Introduction summarising the main themes in discrimination in services provided by a public authority, or when organisations perform public functions.

What's meant by public functions?

Explains the kinds of services or activities which count as 'public functions' and how the public authorities that carry out these functions must not, by law, discriminate against you.

When must public authorities make reasonable adjustments?

Explains the duty of a public authority to make reasonable adjustments to allow disabled people to access services more easily.

Public functions - when discrimination is not unlawful

Situations which do not count as unlawful discrimination when accessing services provided by a public authority, including immigration and issues of national identity.

Taking action against a public authority

Explains how to take action against a public authority if you have been discriminated against when accessing services or public functions.

Complaining about discrimination by a public authority

Explains how to make a formal or informal complaint against a public authority, if you have been discriminated against when accessing services or public functions.

Taking legal action against a public authority

Explains how to take legal action against a public authority, if you have been discriminated against when accessing services or public functions.