Letter to say you received goods or services you didn't ask for

This advice applies to Wales. See advice for See advice for England, See advice for Northern Ireland, See advice for Scotland

Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods'.

Sam Hoolin

8 Park Avenue

01632 960001


Giltham Traders

24 Station Road
GT16 3LP

12 June 2024

To whom it may concern,

Re: Consumer Protection from Unfair Trading Regulations 2008

On 14 January 2022 I received from you:

A large ceramic plant pot 24" diameter

I would like to make it clear to you that I did not order these goods and they are therefore unsolicited.

I will make the goods available for you to collect at your expense in the next 14 days, but after this time I will treat the goods as my own.

Please contact me to arrange collection.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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