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Paying your water bill

These pages explain how water billing works and who is responsible for paying the bills. You can also find out whether you could save money by switching to a water meter.

Paying for water without a meter

How you are charged for your water if you don’t have a water meter and what to do if you have a query about your charge.

Changing to a water meter

Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property.

Moving home and water bills

What you should do when you are moving home, informing your water company and making sure you pay the right water bills.