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Problems with paying your water bill

This section will help you sort out problems with water bills, including what to do if your bill seems too high.

Backdated water bills

What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about it.

Paying your water bills if you're a tenant

Payment issues and problems you may have as a tenant with your water bill and what you can do.

If you don’t pay your water bill

What can happen when you owe your water company money and what you can do about it.

Negotiating with your water company to pay back what you owe

Negotiating with your water company to pay off arrears on your water bill.

Help with paying your water bills

What you can do to pay less for your water such as installing a water meter and special schemes to help those in debt with water bills.

Watersure scheme – help with paying water bills

Watersure is a scheme to help save money with your water bill, if you get certain benefits and you have three or more children under 19 or someone in your house has a medical condition that means more water gets used.

The Welsh Water HelpU scheme – help with paying water bills

Welsh Water HelpU is a scheme to help save money with your water bill if you have a low household income.