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The Welsh Water HelpU scheme – help with paying water bills

This advice applies to Wales

The Welsh Water HelpU scheme helps some people with their water bills. To apply for the scheme, you must have a low household income.

Read this page to find out more about Welsh Water HelpU and whether you can apply for the scheme.

Top tips

If you're struggling to pay your water bills and you don't qualify for Welsh Water HelpU, there are other schemes which may be able to help.

You can find more information on the Water UK website at:

What is the Welsh Water HelpU scheme?

If you get help through the Welsh Water HelpU scheme, your water bill will be capped. This means you won't pay over a certain amount for the year.

If you have a water meter and the charge would be lower than the Welsh Water HelpU amount, your bill will be based on the actual reading. Otherwise the bill will be capped at the Welsh Water HelpU level.

Who qualifies for Welsh Water HelpU?

To qualify for you the Welsh Water HelpU scheme, need to have an annual household income of less than £15,000.

What is considered income?

Your annual household income should take into account the following for all household members:

  • take home wages
  • pensions
  • unemployment benefits
  • child maintenance /support payments
  • housing benefit
  • child tax credits
  • child benefit
  • working tax credits
  • pension credits
  • student grants
  • interest from savings and investments
  • proceeds from the sale of belongings

Applying for Welsh Water HelpU

You can apply for Welsh Water HelpU by filling in an online application form on the Welsh Water website. You'll need to supply evidence that you qualify, such as a payslip or a copy of your awards notice for a benefit.

For a paper copy of the application form, ring Welsh Water on 0800 052 0145.

If you have a Registered Social Landlord they can help you apply - you can call or visit them.

When do you start getting help?

You'll start getting help from the start of the billing period during which you first applied.

If your water and sewerage services are provided by different companies, the water company should tell the sewerage company that you're getting help. The sewerage company should then adjust their charges.

You may have to show evidence that you still qualify for help each year. Welsh Water will let you know if and when you need to do this.

If you think you aren’t entitled to help anymore

If you don’t think you're entitled to help from Welsh Water HelpU anymore, let Welsh Water know. Your help will stop at the end of the current billing period.

Next steps

Other useful information

  • To find out which water company supplies your area, go to the Consumer Council for Water's website at:
  • For more help with water issues, go to the Consumer Council for Water's website at:
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