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Payday loans

A payday loan is a short-term loan intended to tide you over until you next get paid. It's an expensive way to borrow, but there are rules the lender has to follow. Find out what the rules are and how you can make a complaint if your lender breaks them.

Payday loans

How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans.

Payday loans - reasons to complain about your lender

What you can complain about if your payday lender doesn’t follow the Good Practice Customer Charter rules.

Making a complaint

How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules.

Letter to complain about a payday loan

Letter you can use to help you complain to a payday lender if they haven't followed the rules.