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Child abuse - organisations for children

This advice applies to Wales


ChildLine has a free, 24-hour telephone helpline for children who feel they are in trouble or danger. All calls are treated confidentially, but if a child discloses information which suggests a danger or threat to life, ChildLine will contact a social services department or the police. The child would be informed that confidentiality had been broken and given the reasons. The child may need to ring a number of times before getting through. The child may email or chat online to a counsellor using ChildLine's 1-2-1 messaging service once s/he has registered on the website. The contact details are:


Helpline: 0800 1111

Email: secure email and 1-2-1 chat messaging available once a child has signed up to the 'your locker' section of website

Website: is a website, run by the Child Exploitation and Online Protection (CEOP) Centre, which gives advice to children about internet safety and allows them to email reports about online sexual abuse or sexual content. The website also gives advice to parents, carers and teachers about internet safety for children. The website of Thinkuknow is .

The Children's Commissioner for Wales

The Children's Commissioner for Wales has been appointed to help make sure that children and young people in Wales are safe from harm and abuse. Children and young people can contact the Commissioner for advice and support by telephone, text, letter or e-mail. There are special freephone and freetext numbers for children which will not show up on any bill. The Commissioner will be especially appropriate to contact when the abuse is in an institutional context, for example, a school or children's home.

The Hideout

The Hideout is a website that provides help, information and support for children and young people affected by domestic violence. It includes advice sections and hotline contact numbers.


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