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• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need

• If your employer refuses your flexible working request

  What to do if your employer refuses your flexible working request. Find out if you can challenge your employer's decision and how to start this process

• Check your personal alarm will work after the landline switch off

  Check how the switch to digital landlines might affect your telecare and other alarms. Check what to do to avoid problems when you switch

• Check if you can get DLA for your child

  DLA isn’t just for children with physical disabilities - it’s also for behavioural and mental health conditions as well as learning disabilities and developmental delay

• Help with the cost of transport if you're disabled

  Find out if you're eligible for help with the cost of transport if you're disabled, for example free bus passes and railcards, and how to apply.

• Using direct payments for care

  What direct payments can be used for, covering employing carers direct, buying social care services through an agency, paying for equipment and short stays in care homes

• Check if you can challenge a new style JSA sanction

  Check if you can challenge your JSA sanction. What arguments you can use and what evidence you’ll have to provide

• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes