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• Check if your agency is paying you the right amount

  Find out what pay you should get and what fees your agency can charge you

• Illegal ticketing websites

  Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• Cancel something you bought on hire purchase

  Returning something you bought on hire purchase or conditional sale. How to cancel the agreement and what you’ll owe

• If your circumstances change during your IVA

  Find out what to do if your circumstances change during your IVA, like your income goes up

• Getting your rent deposit back if you rent privately

  Check how to get your deposit back from your landlord when your contract ends. Check if they can keep your money to pay for any damages or unpaid rent.

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details.