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• Travelling in Europe

  Find out what you need to be aware of when travelling to Europe, including making sure your passport meets the requirements for travel

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Check how council tax works and if you have to pay

  Check if you have to pay council tax and what to do if you think your tax band is wrong. Check if you have to pay for an empty property

• Talking to your employer about a problem

  Get help and advice on how you can deal with a problem at work informally. You might be able to sort out the problem informally by talking to your employer

• Challenge the council’s decision about your housing application

  Check what to do if you disagree with the council's decision. Check how to ask for a review - this depends on why you’re challenging the decision

• Preparing for your PIP assessment

  Information to help you prepare for your Personal Independence Payment (PIP) assessment interview

• Fill in the ESA capability for work form

  Detailed information on how to fill in your ESA50 claim form, including advice for each question and tick box

• Taking action about discrimination at work

  Tell your employer about discrimination at work, make a formal complaint or go to an employment tribunal.

• Complaining about your neighbour

  Check how to deal with neighbours who make you feel uncomfortable - for example if they’re noisy or have a dog that barks a lot

• Problems with selling your home - delayed completion and lease options contracts

  Information about 'exchange with delayed completion' and 'lease options' contracts, covering what they are, the risks involved and other options that may be available to people trying to sell their home