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• Challenging a Housing Benefit decision

  How to appeal if you've been refused Housing Benefit or your payments have been reduced

• If you’re struggling to pay your phone, internet or TV bill

  Check what help providers can give you if you can’t afford to pay your bill - like offering a payment plan or switching you to a social tariff contract

• Social services complaints - using the complaints procedure

  Using the local authority complaints procedure to complain about social services

• Getting help from a motor trade association

  How to find out if a dealer is a member of a trade association and whether they can help you sort out a problem with a dealer

• If you've been refused reasonable adjustments

  If you didn't get the adjustments you need, check if you've experienced a type of discrimination called ‘failure to make reasonable adjustments

• Check your rights as a lodger

  Find out what rights you have if you're a lodger. You can also check what support you can get if you need help with housing

• Must public authorities always comply with the public sector equality duty?

  Find out when public authorities don't have to comply with the public sector equality duty, covering judicial and immigration functions and age exceptions

• Credit Union loans

  Information about credit unions, how credit union loans work and how to find a local provider

• Your rights if you sublet from someone

  Check your rights if your landlord wants to evict you, and check what repairs your landlord is responsible

• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer