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• If you need more help in the Channel Islands or the Isle of Man

  Reporting a consumer problem to Trading Standards in Guernsey, Jersey or the Isle of Man

• Change of circumstances while you’re getting DLA

  You need to tell the DWP as soon as possible if your child’s condition changes - this can affect how much DLA you get

• Letter to ask to be placed on list of unsecured creditors

  Use this letter if a trader has gone into administration or liquidation and you are owed money or want a refund

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• If your employer wants to dismiss you because of long term sickness

  Check if your employer can dismiss you and what processes they need to follow

• Check your personal alarm will work after the landline switch off

  Check how the switch to digital landlines might affect your telecare and other alarms. Check what to do to avoid problems when you switch

• Lodging and subletting

  Check your rights if you're a lodger or you have a lodger. Check your rights if you sublet from someone, or if you want to sublet your home to someone

• Credit sale

  Information about what credit sale is, how it works and interest-free deals

• Report human trafficking

  How to identify and report human trafficking if someone you know is a victim of trafficking

• If your employer refuses to pay you sick pay

  Check what to do if you're entitled to get sick pay but your employer won't pay you