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• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• Cost of an administration order

  Tells you how much an administration order will cost, how and when to pay and explains attachment of earnings orders

• Letter to complain about faulty goods bought on hire purchase

  Letter to the credit provider about a problem with goods bought on hire purchase

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered