FCA's mortgage study welcome, but thousands still pay over odds
Dydd Mawrth, 26 Mawrth 2019
Citizens Advice has responded to the FCA's study of the mortgage markets.
Increasing numbers of small and newer energy suppliers delivering poor customer service
Dydd Gwener, 15 Mawrth 2019
More small and newer energy suppliers are failing to meet decent standards of customer service, according to Citizens Advice’s latest energy star rating league table.
Brilliant Energy customers’ supply to continue as normal, but Ofgem must “urgently move forward” with supplier reforms, says Citizens Advice
Dydd Llun, 11 Mawrth 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Brilliant Energy Supply Limited has ceased trading. Brilliant Energy also supplied customers of Northumbria Energy under a ‘white label’ arrangement.
Avro Energy’s failure to join DCC leaves it “unprepared” for SMETS2 rollout, says Citizens Advice
Dydd Gwener, 8 Mawrth 2019
Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s decision issue Avro Energy with a final order for breaching the requirement to become a Data Communications Company (DCC) user.
Rent-to-own cap a win for people paying over the odds, Citizens Advice says
Dydd Mawrth, 5 Mawrth 2019
The FCA’s announcement it will cap the cost of rent-to-own goods from 1 April 2019 will help the hundreds of thousands of people who use the high-interest agreements, Citizens Advice says.
People with a mental health problem can pay a premium of over £1000 every year
Dydd Gwener, 1 Mawrth 2019
A lack of support means people with a mental health condition can pay between £1,100 to £1,550 a year more for essential services, new research from Citizens Advice shows.
Citizens Advice responds to Competition and Markets Authority's proposed reforms
Dydd Llun, 25 Chwefror 2019
Citizens Advice responds to Royal Mail's new mail redirection prices
Dydd Gwener, 22 Chwefror 2019
Last year, the charity revealed households with different surnames were being unfairly charged more.
Solarplicity provisional order “necessary to protect existing customers”, says Citizens Advice
Dydd Gwener, 22 Chwefror 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement of a provisional order against Solarplicity.
Majority of people surveyed back call for bailiff regulation as "government action is long overdue"
Dydd Gwener, 15 Chwefror 2019
The 11 debt and mental health organisations that make up the ‘Taking Control’ campaign on bailiff reform are calling on the government to establish independent regulation to clean up the industry and protect people from the harm poor debt collection practices cause.
Citizens Advice responds to Ofgem price cap announcement
Dydd Iau, 7 Chwefror 2019
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s decision to raise its default and pre-payment meter energy tariff caps.
One in two people Citizens Advice helps with Universal Credit struggle to pay for housing as they wait for payment
Dydd Mercher, 6 Chwefror 2019
People claiming Universal Credit are still struggling to pay for the roof over their heads, despite the wait for their first payment being reduced from 6 weeks to 5, new Citizens Advice data shows.
Citizens Advice responds to Financial Ombudsman Service's debt collection figures
Dydd Mawrth, 5 Chwefror 2019
Citizens Advice says the latest figures from the Financial Ombudsman Service are 'concerning' but show the steps that can be taken to address problems in a regulated sector.
Majority of mobile consumers overpaying for data at a total cost of £800 million
Dydd Iau, 31 Ionawr 2019
New Citizens Advice data shows SIM-only mobile customers could save approximately £63 per year by switching to a cheaper deal that matched their data consumption.
True cost of electric vehicle tariffs unclear to consumers
Dydd Llun, 28 Ionawr 2019
A lack of clear information is making it difficult for electric vehicle (EV) drivers to work out the best electricity tariff to choose to charge their vehicles, according to new research from Citizens Advice.
Almost 1 million non-switchers could pay-off Christmas debts by changing energy supplier
Dydd Gwener, 25 Ionawr 2019
Nearly 1 million (900,000) people who’ve never switched energy supplier could cover the cost of their Christmas borrowing by changing to a better deal.
New Director of Wales in post
Dydd Gwener, 25 Ionawr 2019
Rebecca Woolley has started in her new role as Director of Citizens Advice Cymru, leading the development of Citizens Advice services across Wales as well as its policy work.
Renters need a simple way to complain about their homes, Citizens Advice says
Dydd Gwener, 25 Ionawr 2019
We helped private renters with 14,000 issues about repair and maintenance in the last 12 months. It is the biggest problem we see among private renters.
Citizens Advice responds to FCA's Trends in the high-cost short-term credit market
Dydd Iau, 24 Ionawr 2019
Citizens Advice has responded to today’s announcement that more than 5.4 million loans were taken out in the year to 30 June 2018.