Worst customer service on record from energy companies, says Citizens Advice
1 Gorffennaf 2022
Energy companies’ customer service standards have fallen to a new record low. This is according to the latest Citizens Advice star rating table.
1 Gorffennaf 2022
Energy companies’ customer service standards have fallen to a new record low. This is according to the latest Citizens Advice star rating table.
29 Mehefin 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to Ofgem’s draft plans for the next electricity distribution price control (known as RIIO-ED2).
28 Mehefin 2022
Citizens Advice has responded to the government's telecoms announcement.
22 Mehefin 2022
Citizens Advice responds to the NAO report into the energy supplier market.
20 Mehefin 2022
Citizens Advice has today announced plans to launch a review into the best way of providing long-term support to consumers who’re struggling the most with energy bills.
20 Mehefin 2022
Citizens Advice has responded to the Treasury's announcement on BNPL
20 Mehefin 2022
Citizens Advice has responded to Ofgem’s proposals on protections for customers
16 Mehefin 2022
Citizens Advice responds to news that the government will be putting an end to Section 21, giving renters more security when standing up for their rights.
12 Mehefin 2022
Millions more people have been targeted by scammers as the cost-of-living crisis takes hold, new research by Citizens Advice has found. More than three quarters of UK adults said they have been targeted by a scammer this year - a 14% increase compared to this time last year.
10 Mehefin 2022
More than one in eight private renters - equivalent to half a million (585,000) people - may miss out on vital support to cope with rising energy costs, Citizens Advice has found.
8 Mehefin 2022
More than two in five Buy Now Pay Later (BNPL) customers borrowed money to make repayments, Citizens Advice has found.
31 Mai 2022
Citizens Advice responds to Ofcom's announcement that it's investigating Royal Mail's quality of service performance
26 Mai 2022
Citizens Advice responds to the Chancellor's measures on the cost-of-living crisis
18 Mai 2022
8 Ebrill 2022
Energy suppliers’ customer service standards are plummeting as bills soar. This is according to the latest Citizens Advice energy star rating table released today.
7 Ebrill 2022
Citizens Advice, the official watchdog for energy consumers, has responded to the government’s Energy Security Strategy.
31 Mawrth 2022
Ahead of tomorrow’s rise in the energy price cap, Citizens Advice has for the third month in a row broken its bleak record for providing crisis support.
18 Mawrth 2022
New research published today by Citizens Advice shows predicted £145-a-month hikes to energy costs in October could mean one in four adults - equivalent to 14.5 million people - will be unable to afford their bill.