Worst customer service on record from energy companies, says Citizens Advice
1 Gorffennaf 2022
Energy companies’ customer service standards have fallen to a new record low. This is according to the latest Citizens Advice star rating table.
Ofgem is right to challenge networks to operate as efficiently as possible, says Citizens Advice
29 Mehefin 2022
As the statutory consumer watchdog for the energy market, Citizens Advice responds to Ofgem’s draft plans for the next electricity distribution price control (known as RIIO-ED2).
Citizens Advice responds to the telecoms announcement
28 Mehefin 2022
Citizens Advice has responded to the government's telecoms announcement.
NAO report underlines why Ofgem needs to beef up rules and make sure companies stick to them, says Citizens Advice
22 Mehefin 2022
Citizens Advice responds to the NAO report into the energy supplier market.
Citizens Advice partners with the Social Market Foundation and Public First on future support for energy consumers
20 Mehefin 2022
Citizens Advice has today announced plans to launch a review into the best way of providing long-term support to consumers who’re struggling the most with energy bills.
Citizens Advice responds to the Treasury announcement on BNPL
20 Mehefin 2022
Citizens Advice has responded to the Treasury's announcement on BNPL
Citizens Advice responds to Ofgem measures to protect customers
20 Mehefin 2022
Citizens Advice has responded to Ofgem’s proposals on protections for customers
Citizens Advice responds to the Fairer Private Rented Sector White Paper
16 Mehefin 2022
Citizens Advice responds to news that the government will be putting an end to Section 21, giving renters more security when standing up for their rights.
Over 40 million targeted by scammers as the cost-of-living crisis bites
12 Mehefin 2022
Millions more people have been targeted by scammers as the cost-of-living crisis takes hold, new research by Citizens Advice has found. More than three quarters of UK adults said they have been targeted by a scammer this year - a 14% increase compared to this time last year.
One in eight renters at risk of missing out on vital support with energy bills
10 Mehefin 2022
More than one in eight private renters - equivalent to half a million (585,000) people - may miss out on vital support to cope with rising energy costs, Citizens Advice has found.
Two fifths borrowed to pay off Buy Now Pay Later
8 Mehefin 2022
More than two in five Buy Now Pay Later (BNPL) customers borrowed money to make repayments, Citizens Advice has found.
Citizens Advice responds to Ofcom's investigation into Royal Mail's quality of service performance in 2021-22
31 Mai 2022
Citizens Advice responds to Ofcom's announcement that it's investigating Royal Mail's quality of service performance
Citizens Advice responds to Chancellor's announcement on cost-of-living measures
26 Mai 2022
Citizens Advice responds to the Chancellor's measures on the cost-of-living crisis
Citizens Advice responds to inflation figures
18 Mai 2022
Energy company customer service plummets at “worst possible time”, says Citizens Advice
8 Ebrill 2022
Energy suppliers’ customer service standards are plummeting as bills soar. This is according to the latest Citizens Advice energy star rating table released today.
Energy efficiency measures the “major missing piece” of the government’s energy strategy says Citizens Advice
7 Ebrill 2022
Citizens Advice, the official watchdog for energy consumers, has responded to the government’s Energy Security Strategy.
Citizens Advice crisis support record broken again in March
31 Mawrth 2022
Ahead of tomorrow’s rise in the energy price cap, Citizens Advice has for the third month in a row broken its bleak record for providing crisis support.
More than 14 million unable to afford October’s energy hikes
18 Mawrth 2022
New research published today by Citizens Advice shows predicted £145-a-month hikes to energy costs in October could mean one in four adults - equivalent to 14.5 million people - will be unable to afford their bill.