“Big gap” in standards of customer service from energy companies says Citizens Advice
24 Medi 2019
The latest energy star rating table from Citizens Advice, the official consumer watchdog for energy, shows a big gap between the best and worst firms.
Prison threat undermines efforts to make debt collection less punitive, says Citizens Advice
18 Medi 2019
Citizens Advice has responded to Chris Daw QC’s report (published by the SMF) on scrapping imprisonment for council tax arrears in England.
Smart meter rollout extension is “common-sense move”, says Citizens Advice
16 Medi 2019
Citizens Advice has responded to the news that the government is proposing to extend the smart meter rollout deadline to 2024 and the release of the latest cost-benefit analysis of the programme.
Citizens Advice responds to collapse of Eversmart
6 Medi 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Eversmart has ceased trading.
Nearly half of benefit claimants hit by the benefits freeze can’t afford essential bills
1 Medi 2019
New data from Citizens Advice shows 49% of benefit claimants affected by the benefits freeze have struggled to meet essential costs such as rent, household bills and food while 40% have lost sleep due to money worries in the past 12 months.
Citizens Advice responds to collapse of Solarplicity
13 Awst 2019
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading.
Citizens Advice named as preferred option in new telecoms consumer advocate proposal
22 Gorffennaf 2019
Today the government has published its consultation on a new consumer advocate role for the broadband and mobile industries. Citizens Advice is named as the preferred option to be the new statutory consumer advocate for telecoms, replicating the arrangements in energy and post.
Citizens Advice responds to Ofcom’s announcement on mobile phones
22 Gorffennaf 2019
In response to Ofcom’s announcement on mobile phones Gillian Guy, Chief Executive of Citizens Advice, said: “Today is a good day for loyal mobile phone customers who will save millions on their contracts each year.
Bailiff body cameras meaningless without industry regulator
22 Gorffennaf 2019
The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said.
Protection for customers must keep pace with rapidly evolving energy supply market says Citizens Advice
18 Gorffennaf 2019
Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry.
Government action urgently needed to protect consumers during the decarbonisation of heating, says Citizens Advice
12 Gorffennaf 2019
The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice.
Council tax collection practices must not leave people with too little to live on, says Citizens Advice
5 Gorffennaf 2019
In response to the government’s pilot scheme to recover unpaid council tax through deductions, the charity says collections must be affordable and should not leave people on low incomes with too little to live on.
Citizens Advice issues warning over future of community post offices
25 Mehefin 2019
Citizens Advice is warning about the future of 3,000 community branches as they face losing financial support. These important post offices are often the last shop in the village and provide essential services. Government funding is due to end in 2021.
Too many energy firms struggling to deliver good customer service, says Citizens Advice
24 Mehefin 2019
Ten energy companies are failing to achieve even half marks (two out of five stars) in the latest customer service league table from Citizens Advice.