36 million Brits targeted by a scammer so far this year
Dydd Llun, 14 Mehefin 2021
More than two thirds of adults (36 million) have been targeted by a scammer since January, new research by Citizens Advice has found.
Fix Universal Credit or risk irreparable Covid scarring, says Citizens Advice
Dydd Iau, 10 Mehefin 2021
Urgent changes to Universal Credit are needed to stop those most impacted by the pandemic being left behind as the economy recovers, according to a new report from Citizens Advice.
Citizens Advice welcomes employment watchdog but calls for it to be set up 'as quickly as possible'
Dydd Mawrth, 8 Mehefin 2021
Citizens Advice has responded to the announcement of an employment watchdog.
2.5 million people are behind on their broadband bills
Dydd Gwener, 4 Mehefin 2021
2.5 million people are behind on their broadband bills, with 700,000 of these falling into the red during Covid, says Citizens Advice.
Citizens Advice responds to Ofgem’s Microbusiness Review
Dydd Mawrth, 1 Mehefin 2021
As the official consumer watchdog for domestic and microbusiness energy consumers, Citizens Advice has responded to Ofgem’s Microbusiness Review.
Citizens Advice responds to FCA announcement on loyalty penalty in insurance markets
Dydd Gwener, 28 Mai 2021
The charity welcomes FCA action to stamp out the loyalty penalty in home and motor insurance and calls for similar action in the other markets.
Housing issues surge as end of the eviction ban nears
Dydd Iau, 27 Mai 2021
Increasing numbers of private tenants are turning to Citizens Advice for help, just as the protections put in place for renters during the pandemic come to an end in England. Citizens Advice’s online housing advice has been viewed over 2 million times in the first four months of the year.
DWP’s ‘Trust and Protect’ scheme: Your need-to-knows
Dydd Mercher, 19 Mai 2021
People who applied for Universal Credit as Covid hit could be subject to a benefits check by the Department for Work and Pensions (DWP). Citizens Advice sets out your need-to-knows on the DWP’s Trust and Protect scheme, and the steps you should take to ensure you don’t lose out on benefits you’re entitled to.
Breathing Space: Citizens Advice debt experts explain what you need to know
Dydd Llun, 26 Ebrill 2021
From Tuesday 4th May 2021, the new Breathing Space and Mental Health Crisis Debt Respite Schemes will come into effect in England and Wales. Citizens Advice’s expert debt advisors explain what you need to know about the new initiative.
A quarter of young people making Buy Now Pay Later repayments haven’t been able to pay for food, rent or bills as a result, Citizens Advice has found
Dydd Iau, 22 Ebrill 2021
A quarter of young people making Buy Now Pay Later repayments haven’t been able to pay for food, rent or bills as a result, Citizens Advice has found.
Money doesn’t always buy you the best energy supplier, warns Citizens Advice
Dydd Mawrth, 30 Mawrth 2021
Ahead of Ofgem’s price cap increase, the latest edition of the Citizens Advice star rating - which ranks domestic energy suppliers on customer service - reveals that money does not always buy good service.
Citizens Advice now helping one renter every minute as eviction ban just “papering over the cracks”
Dydd Gwener, 26 Mawrth 2021
New research by Citizens Advice shows the charity is now helping one person every minute with problems relating to renting from a private landlord.
Clare Moriarty appointed Citizens Advice Chief Executive
Dydd Mercher, 24 Mawrth 2021
Dame Clare Moriarty has been appointed Chief Executive of Citizens Advice for England and Wales.
18 people helped every minute: What Citizens Advice data shows about the year everything changed
Dydd Llun, 22 Mawrth 2021
Citizens Advice is warning that debt is the looming problem of the pandemic. As the one-year marker since lockdown began approaches, the charity has charted a worrying increase in the need for advice, food bank referrals and charitable grants.
Ofgem credit balance reforms ‘restore fairness and protect consumers', says Citizens Advice
Dydd Mercher, 17 Mawrth 2021
Citizens Advice has responded to Ofgem’s announcement that it is consulting on proposals to limit the amount of customer credit balances suppliers can hold, which could result in as much as £1.4 billion in total or £65 per household on average being returned.
CMA final decision on water price control is ‘progress’, says Citizens Advice
Dydd Mercher, 17 Mawrth 2021
Citizens Advice has responded to the Competition and Markets Authority’s (CMA) final decision on appeals by four water companies against their price control, known as PR19. This updates the provisional findings proposed last year.
Price control is a win for consumers, says Citizens Advice
Dydd Iau, 11 Mawrth 2021
Citizens Advice has responded to today’s announcement by Ofgem about the next price control for local electricity networks (DNOs), known as RIIO-ED2.
Six-month extension to Universal Credit uplift ‘kicks the can down the road’
Dydd Mercher, 3 Mawrth 2021
Citizens Advice has responded to an announcement in today’s Budget that the £20-a-week increase to Universal Credit will be extended for six months.
As the number of people on Universal Credit nearly doubles, Citizens Advice warns cut could spell ‘financial turmoil’
Dydd Llun, 22 Chwefror 2021
As the number of people on Universal Credit nearly doubles, Citizens Advice warns cut could spell ‘financial turmoil.’
16.5 million people hit by letter delays in January, finds Citizens Advice
Dydd Iau, 11 Chwefror 2021
Almost one in three people (31%) across the UK experienced a delay in sending or receiving letters during January 2021, new research by Citizens Advice has found.