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Energy autoswitcher customers not always getting the best deals

3 Mawrth 2020

Some energy autoswitching services are comparing fewer than 15 out of around 70 possible energy suppliers, despite claiming to cover most of the market. The result is some customers are paying £70 a year more than if they’d found a good deal and switched themselves.

Ending the benefits freeze won’t stop families facing the choice between heating and eating

10 Chwefror 2020

MPs are today (10/02/2020) set to end the benefits freeze by agreeing to increase income-related benefits by inflation. While a welcome move, new analysis by Citizens Advice shows that almost 4 in 10 households that seek debt advice and receive these frozen benefits would still not have enough money to cover their costs by 2024 - even if these rises were to continue in future years.

Failed energy suppliers cost consumers £255m since 2018, says Citizens Advice

5 Rhagfyr 2019

Citizens Advice has responded to new Ofgem data on unpaid energy industry bills left behind by failed suppliers. Alongside this, the charity has released new analysis showing consumers are now facing a £255m bill following the collapse of these firms, which will be paid through higher energy bills of their own.